We are all well aware of the spam fiasco that happened here over past couple of days, I’ll repeat that last bit "over the past couple of days". Bearing in mind that I’ve been listening to people complain about Booger® for a year and a half (and personally, I’m at the point where commenting on Booger® blogs is almost more trouble than it’s worth), I guess two days of stuff ups on an otherwise unblemished service record from TypePad isn’t all that bad.
But here’s where they really shine. Not only did they listen to their customers, and not only did they treat it as a priority, they took their customers’ advice and backed out the change. When was the last time that you saw Booger® overcome it’s arrogance and do that? But that’s not where it ends, here’s something else you’ll never, ever see Booger® do.
The following is from the "Everything TypePad" blog, which keeps customers up to date on product development (as opposed to the ‘Six Apart Status‘ page that constantly informs users as to the availability of Six Apart products. What? Booger® doesn’t have one of those? What a shame).
December 20, 2007
Spam update: We messed up, but we’re back on track
We’re sorry. We messed up, the anti spam system got way too aggressive, and we were trying to dial it back in small increments instead of what we eventually did, which was flipping all the way back to a setting that we know works for most people.
The truth is, making a system that learns from spam over time is
tricky. we’ve been seeing a lot of success overall, but that doesn’t make up for the fact that the overzealous spam filter has been interrupting your conversations over the last day or two. Put simply: We’re sorry, and we think we’ve got it fixed now.
Just as importantly, we’re putting in place some processes to make
sure that if the anti-spam system tries to get too aggressive again, we can dial it back more quickly. Please do let us know how we’re doing, and get in touch using the help ticket system if you need any
The TypePad Team
I appreciate that Booger® is free, but as they say "you get what you pay for".
I’ll show you what was in Gawilli’s box later today.
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